Return and Refund Policy

We gladly accept exchangeable, returnable or refundable unless due to manufacturing or shipping defect. Should you encounter item(s) with manufacturing or shipping defects, kindly contact us at estore@thebyuti.com within 48 hours from the date receipt.

Any notification done after 48 hours from the date receipt will not be entertained. Upon receipt of your email, we will respond to your request within 3 working days.

Upon approval; return your item(s) for a replacement at any GD Express Sdn. Bhd. branches. A replacement product (subject to availability) or product of the similar value will be shipped within a minimum of 7 working days upon receiving your defective item(s).

To ensure speedy return or exchange, please provide us with the following information in your email

1. Your order number
2. Name of the item you wish to return
3. Reason for Return / Exchange
4. Date Received

Product(s) must be returned to the following address:

The byuti Sdn Bhd

3-43A, 2nd Floor, The Scott Garden,
289 Old Klang Road,
Kuala Lumpur, Malaysia 58100

Refund Method

Refund will be in the form of credit to be given in a promo code back to your shop.thebyuti online account. It will be processed within 3 working days from the day we receive your returned item. You may use the credit points within 3 months.

Terms and Conditions

1. All returns must be sent back to the above address with prior authorization email.
2. Returned item(s) must be in their original packaging. Incomplete returns may be refused or disregarded.
3. Unauthorized returns and items bearing different Seal of Quality sticker number will be refused or disregarded.
4. The Byuti is not responsible for items lost and cost of shipping if you choose to return the product via other shipping method.
5. The Byuti reserves the right to replace the item subject to availability of stock.
6. The Byuti will be responsible for return shipping costs if the defective claim is confirmed to be valid.
7. The Byuti reserves the right to decide the reshipping methods.

Unclaimed Packages

All unclaimed or refused shipments returned to us by the postal service are subject to any "return way" shipping costs plus the exact original shipping charges that was paid by us to send the parcel.

Please contact us at online@thebyuti.com or +60122203399 if you have any questions or doubts.